Rosie Govier - Communications Assistant
Phone: 01392 260863
About the role
The main aspect of the role is working on the Wildlife Helpdesk and depending on interest, there are some additional tasks including meeting and greeting visitors, research and blog writing.
Providing information to the general public on wildlife, environmental and conservation issues. Enquiries will come in via email, telephone and face-to-face, and all enquiries need to be swiftly logged on the computer on our in-house Helpdesk Database, researched, and responded to. You are not expected to know the answers immediately!
You will be expected to undertake independent research into topics such as species identification, planning issues, problem species and conservation management, and may need to access the knowledge of relevant staff. You may, on rare occasions, be dealing with sensitive or controversial issues and so a mature and confidential approach is necessary. Maintaining and updating wildlife information resources is also a part of this role.
- Wildlife research:
When not answering queries you will research popular wildlife species and create fact sheets to refer to which will help you and other helpdesk volunteers when answering queries.
Skills and abilities
We are recruiting one volunteer to cover three hours between 10 – 4pm Wednesday, Thursday or Friday, and would ideally like volunteers to choose a minimum of one morning or afternoon a week. Rota will be mutually agreed - we are very flexible!